1. About this policy
This policy describes KidsQuest Games at kidsquestgames.com, including our learning games, parent accounts, student profiles, membership checkout, and support communications. “We,” “us,” and “KidsQuest” refer to the operator of KidsQuest Games. The operator is KidsQuest Games. We are based in Silver Spring, MD. Our complete mailing address appears in the contact section below. Call 703-244-8598 or email hello@kidsquestgames.com.
Our service supports K–12 practice. Adults manage accounts and subscriptions; children use learning activities with a parent or guardian’s supervision. This policy describes KidsQuest’s practices, while independent services may also have their own notices.
2. Information collected or stored
- Parent accounts: the adult’s email address, account identifiers, authentication records, and any profile details submitted during registration. Authentication is handled through our account provider.
- Child profiles: a parent-chosen nickname, selected grade, and a link to the parent’s account. Please use a nickname rather than a child’s full name. The child-profile form does not ask for a child’s email, home address, date of birth, photograph, or government identifier.
- Learning activity: supported games store progress, scores, completed challenges, and related learning records by child, grade, and activity. Some newer games keep scores only during the session; progress saving is not identical across all games.
- Memberships: the selected plan, order and subscription identifiers, status, billing schedule, and transaction records. Payment and billing details are entered in secure checkout. KidsQuest’s custom game pages do not store full card numbers or card security codes.
- Requests and support: account, subscription, and information-deletion requests; their dates and statuses; and messages or attachments you choose to send by email. Eligibility verification may involve information needed to assess a family’s request.
- Game ideas: a signed-in parent may submit a game name, subject, age group, theme, gameplay description, and learning goal. We store these with account ownership, submission date, acknowledgment, and review status for authorized administrator review and future game development. They are not publicly displayed. Do not include children’s identifying information. Contact us to request access, correction, or deletion of a submission.
- Technical information: hosting, authentication, payment, and asset providers may process IP addresses, browser and device information, request times, identifiers, error information, and usage records to deliver and secure the service.
3. Children’s privacy and parent oversight
Only parents or guardians are authorized to submit identifying information about their children. Student profiles recommend non-identifying nicknames; children should not submit their own identifying information. Parents manage student profiles and supported cloud learning records through their account. Children should not create a parent account, make purchases, or send personal information to support. Please help your child avoid putting identifying information in nicknames or messages.
Our child-profile and learning features are intended to support gameplay and education. We do not offer public child profiles or public chat. Optional shared leaderboard results are visible to signed-in families. Parents can remove their family’s results; authorized administrators can manage records. Generated aliases and persistent keys are pseudonymous, not guaranteed anonymous. We do not sell child profile or learning data or use that data for targeted advertising.
Parental consent status: Registration includes an adult acknowledgment. An adult checkbox, email verification, account creation or membership payment alone does not establish verifiable parental consent. A completed process for verifying a parent, providing direct notice, recording the scope and version of consent, enforcing that consent before child-data collection, and handling withdrawal has not been established. The existing profile and sharing controls should not be understood as proof of verified consent. A notice update does not resolve this implementation gap.
Read our notice for parents before adding a student. For children under 13, required notice and verifiable parental consent must precede collection unless a specific applicable exception permits it; optional disclosures require separate analysis and any required separate consent. Do not upload sensitive documents or identifying child information while that process remains unresolved.
A parent or guardian can ask to review, correct, delete, or stop further collection of information associated with their child by using Account Settings or emailing hello@kidsquestgames.com. We may need to verify your authority before disclosing or deleting records. If you believe a child supplied information without appropriate permission, contact us so we can investigate.
4. How information is used
We use information to authenticate parents, maintain separate student profiles, tailor activities to the selected grade, save supported learning records, determine membership access, process subscriptions, respond to support and privacy requests, review game ideas to help develop future learning games, prevent misuse, troubleshoot problems, and maintain the service. We may also retain records needed for billing, disputes, fraud prevention, and legal obligations.
Support, account verification, password recovery, and subscription messages are operational communications. Promotional communications, if offered, should provide the applicable choices; an account email is not a child’s marketing profile.
5. Service providers and disclosures
Information is handled by providers needed to deliver the service:
- Wix: site hosting, member authentication, database storage, subscription administration, checkout, and related operational services. See Wix’s Privacy Policy.
- Payment providers: the providers displayed in checkout handle payment details and transactions. Available payment methods depend on the subscription and site configuration.
- Google services: our support mailbox uses Google Workspace. The current site uses device font fallbacks after removal of external Google font stylesheet imports. See Google’s Privacy Policy.
Authorized administrators can access records needed to operate KidsQuest and resolve requests. We may disclose records when legally required, to address fraud or security incidents, or as part of a business transfer subject to applicable protections and notice requirements. Providers may process information outside your country. The named services and observed asset hosts are described here, but this is not a completed provider-contract or data-transfer audit. The operator must still confirm payment processor names, provider roles and locations, subprocessors, retention terms, and any legally required transfer safeguards. Installed apps or links in source code do not by themselves prove that a provider receives child data.
Asset and voice providers
- jsDelivr: delivers browser software used for Kokoro read-aloud and transformer libraries. Requests can disclose IP address and technical request metadata; this is an asset download, not evidence that a child’s questions are sent for remote AI inference.
- Hugging Face: supplies voice/model files used by browser read-aloud. Model-host requests can disclose technical connection metadata. Provider-specific subprocessors and retention terms remain to be confirmed.
- Google-hosted fonts: external Google font stylesheet imports have been removed from the current site. Google Workspace handles messages sent to our support mailbox.
- Device speech services: browser or operating-system voices may use an online provider chosen by that device. Their behavior is not identical to local Kokoro generation.
Selected voices and game startup can trigger external voice-asset preloads. These requests can disclose connection metadata. Provider requests, hosting logs and device storage remain subject to the notice and ongoing privacy review.
Read-aloud voices
Optional AI read-aloud uses the open-source Kokoro model in your browser. When you open the playground or member library with an AI voice selected, or open a game directly, your browser preloads software and voice/model files from jsDelivr and Hugging Face. Those hosts receive technical connection information such as your IP address and request metadata. KidsQuest does not send question text, student profiles, or learning records to an AI speech inference service; AI speech is generated on your device. The model download may be cached by your browser. Current and upcoming question audio is prepared in advance and kept in memory and a size-limited browser cache for faster playback across games and visits. Cached audio older than seven days is rejected and removed when accessed; the cache is also size-limited and can be removed by clearing site data. This is not a guaranteed background deletion exactly seven days after creation. It is not saved to a student profile. Public question content for all grades is preloaded in the background and cached in your browser for up to five minutes to reduce loading across games. Voice and speed preferences are stored in this browser and shared across KidsQuest games on the same device. Device-voice backups use your browser or operating system speech service, which may use its own online provider. No microphone or voice recording is required.
6. Cookies, browser storage, and guest play
KidsQuest and its providers use cookies or similar technologies for functions such as authentication, security, checkout, and operational measurement. Our site uses browser storage to remember sessions, selected grades, the selected student, cart selection, and guest progress. Some information can remain on a shared device after a visit.
You can manage cookies and site data through your browser. Clearing storage may sign you out and remove local progress and preferences. It does not by itself cancel a subscription or erase server records. Browser privacy controls may affect account, checkout, and game functions.
7. Access, correction, and deletion
Sign in to Parent Account and open Account Settings to manage your family. You can delete a child profile and its saved learning records after confirmation. This is permanent and does not change subscription billing.
Account Settings also allows membership cancellation, suspension requests, account deletion, and requests to delete personal information. Suspension and full information-deletion requests require administrator review; submitting a request does not immediately pause billing or erase data. Direct account deletion requires active memberships to be canceled first. Deleting a login does not automatically remove every contact, payment, support, or backup record.
For a copy of information, corrections not offered on screen, withdrawal of permission for future child-data collection, or rights available in your location, email us from the parent account’s address. We may request proportionate identity verification and explain any limits that apply. Do not email passwords, card details, or government identification unless a secure, necessary process has been specifically agreed.
8. Retention by category
The following describes current retention controls and gaps. A complete time-based schedule and automated deletion program have not yet been verified. No fixed server or backup deletion deadline is promised here. Children’s personal information must not be retained indefinitely or longer than reasonably necessary for its specific purpose.
| Category and purpose | Current retention / removal |
|---|---|
| Parent account and authentication: access and account management | Maintained for the account. Account Settings offers login deletion after active memberships are canceled. Contact, transaction and backup records require separate handling; an inactivity limit remains to be set. |
| Student profiles, grade, voice preferences and supported learning: personalized practice | Profiles and supported learning records are maintained with the parent account. Confirmed profile deletion removes its saved learning and shared scores through the site’s deletion flow. A maximum inactive-profile period and provider backup purge times remain unconfirmed. |
| Shared leaderboard results: optional score comparison | Shared results remain visible to signed-in families until removed by the owning parent or administrator. Deleting the associated student also removes shared results. No automatic expiry has been verified. |
| Subscriptions, orders and transactions: billing and accounting | Cancellation does not erase transaction records. Applicable accounting, dispute and provider retention periods must be confirmed separately; these records are not needed to retain a child’s learning history. |
| Support, eligibility verification, game ideas and privacy requests: resolving the stated request | Stored in the support mailbox or relevant private records. Case-specific deletion is requested by contacting us. Closed-case limits and deletion of verification evidence still require confirmation. |
| Technical, security and provider logs: operation and incident investigation | Provider-controlled periods and any necessary incident holds remain to be confirmed. These records must not be kept indefinitely merely because storage is available. |
| Generated question audio in this browser: faster read-aloud | Audio reads reject and remove entries older than seven days; the cache also evicts older entries when its 64 MB limit is exceeded. Expiry is checked when accessed, not by a guaranteed timed background purge. Clear site data to remove local caches. |
| Question cache and other local preferences: loading and device settings | Question content is cached for up to five minutes as described below. Model files, selected grade, session and other preferences follow browser/provider storage behavior and can remain until cleared. Clearing browser data does not erase server records. |
| Backups and legally required holds: recovery or a specific legal obligation | Backup rotation, provider erasure deadlines and narrowly scoped legal holds need confirmation. Any exception should identify its purpose and end condition rather than justify blanket retention. |
Security safeguards and reporting
The site is served over HTTPS. Wix supplies member authentication, data services and checkout. The account interface scopes family queries to the signed-in account, and the profile code validates nickname length, grade and saved-progress size. These controls do not by themselves prove that every database permission or provider control has been independently tested.
Only authorized personnel should handle family records. Please keep your parent login private, close games before deleting a profile, and clear site data on shared devices. Send suspected unauthorized access or a security issue to hello@kidsquestgames.com; do not include passwords, codes, payment details or children’s identifying information. Reset a compromised password through the account recovery page.
We do not claim an independent security audit, security certification, or guaranteed protection. A documented risk assessment, access review, provider review, incident-response process and verified retention controls are still needed to substantiate a comprehensive security program.
9. Family accounts
KidsQuest is a family learning service. Parents and guardians manage accounts, memberships and student profiles. Children should use the games with adult guidance. See Learning & evidence for information about our practice activities.
10. Changes to this policy
When this policy changes, we will update the date and provide additional notice or obtain consent where required. A new notice does not retroactively authorize a materially different use of children’s information.
11. Contact KidsQuest
For privacy and child-data requests, contact hello@kidsquestgames.com or visit our Contact page. KidsQuest Games
13370 Redspire Drive
Silver Spring, MD 20906
United States
703-244-8598
hello@kidsquestgames.com
Before you add a student
KidsQuest Games, based in Silver Spring, MD, operates this service. Our full mailing address is listed in the Privacy Policy contact section. Contact hello@kidsquestgames.com or call 703-244-8598.
Student profiles use a parent-chosen nickname, grade, account link, and supported learning records. Hosting and account providers also process technical identifiers. Optional leaderboard sharing discloses a generated alias, persistent player key, grade, game, subject, score, and date to other signed-in families. An alias is not a guarantee of anonymity.
For children under 13, verifiable parental consent is generally required before collecting personal information, unless a specific legal exception applies. Creating an adult account, checking a box, verifying an email address, or purchasing a membership does not by itself establish that requirement has been met. KidsQuest has not established a completed verifiable-parental-consent process. Do not treat this notice or an account acknowledgment as verification.
Parents may request access, correction, deletion, or cessation of further collection through Account Settings or the contact details above. We may verify authority before releasing records. A request is not confirmation that collection has already stopped. See the Privacy Policy for current practices and limitations.
Privacy rights and requests
Depending on applicable law, you or your child may have rights to access, correct, delete or obtain a portable copy of personal information, restrict or object to processing, withdraw consent, or appeal a decision. These rights depend on the circumstances and are subject to applicable exceptions. Exercising privacy rights does not require buying a membership.
Email hello@kidsquestgames.com with the type of request and your parent account email. Do not send government identification, passwords, card details or a child’s full identifying details. We may ask for proportionate information to verify authority through an appropriate process. A parent’s authority to exercise a child’s rights may depend on the child’s age and applicable law.
We aim to respond within 30 days and must follow any shorter applicable deadline. If an extension or refusal is permitted, we will explain the reason and any applicable appeal route. To appeal, email the same address with “Privacy appeal” in the subject. Where available, you may complain to your local data protection or consumer authority, including the UK ICO or an EEA supervisory authority. This contact process does not claim that all regional readiness work is complete.
A parent can export the student records, orders and account requests available through Account Settings. Email us for records held separately, including support or idea submissions. Exporting records does not delete them or cancel billing.
Optional leaderboards
Signed-in families may share completed scores using a generated player alias. Leaderboard records include the alias, a pseudonymous persistent player key, game, grade, subject, score, and date. Shared results are visible to other signed-in families; authorized administrators can manage records. Real child names and email addresses are not displayed. Parents can remove their family’s shared scores from the leaderboard page. Deleting a student profile also removes that student’s shared scores. Results for retired games remain in Historical Results unless removed by the parent or administrator.