1. About these terms
These terms describe the conditions for using KidsQuest Games at kidsquestgames.com. The operator is KidsQuest Games, based in Silver Spring, MD; telephone 703-244-8598; email hello@kidsquestgames.com. Please read the Privacy Policy alongside these terms. These terms are not a certification of legal compliance; the review limitations above remain unresolved.
2. Parent and guardian accounts
Accounts and paid subscriptions are for adults who can enter a binding agreement. A parent or guardian manages their own login and the student profiles they are authorized to create. Children use the activities with adult permission and supervision. Do not create an adult account using a child’s email or share your password with another family.
Provide accurate account information, protect your credentials, and notify us about suspected unauthorized use. A student nickname should not include a full name or other identifying information. Account creation and payment do not substitute for any separate notice or parental consent required for collecting children’s information.
3. Learning activities and availability
KidsQuest offers educational practice through games and related activities. Grade selection changes the learning experience where supported. The activities supplement lessons and curricula; they are not a complete curriculum, formal assessment, or guarantee of a particular learning result. Coverage, difficulty, and saved-progress features vary by activity.
The Member games library shows games currently made available by the administrator. Games may be added, hidden, updated, or removed. A description of gamification does not promise that every game has badges, leaderboards, or the same rewards. Virtual points, stars, and in-game rewards have no cash value and cannot be redeemed for money.
4. Memberships and student limits
Your selected plan determines available access and student-profile limits. Review the Membership page and checkout for the current price, billing frequency, benefits, eligibility, and terms before subscribing. Any promotional, trial, or individually assigned access is subject to the specific conditions communicated when offered.
Creating an account or adding a membership to your cart does not itself complete a purchase. Subscription access begins when enrollment and payment or assignment are confirmed. Do not create duplicate subscriptions unless you intend to purchase each one.
5. Payments and renewal
Payments are processed in secure checkout using the payment options available for the selected subscription. Applicable taxes, fees, and the final amount due are shown before confirmation. Do not send payment-card details through support email.
A recurring subscription renews at the frequency and price disclosed at checkout until canceled under its terms. Any trial’s duration, first charge, and renewal conditions must be reviewed at enrollment. Material price or renewal changes require the notice or consent applicable to that change. Failed or reversed payments may affect membership access.
6. Cancellation, suspension, and refunds
Use Parent Account → Account Settings → Subscriptions to cancel your membership. Where offered, choose cancellation immediately or at the next payment date. Review the timing before confirming; processing may take time, so check the displayed subscription status.
Suspension and resumption are requests for administrator review. A request alone does not pause charges, extend a plan, or change access. Your current subscription terms continue until the change is approved and applied.
Deleting a child does not cancel billing. Cancel active memberships before deleting your login. Cancellation does not automatically create a refund. Contact hello@kidsquestgames.com about billing errors or refund requests. Applicable law and any disclosed purchase-specific refund terms govern eligibility; nothing here removes a non-waivable consumer right.
7. Fair and safe use
Use the service for authorized learning and family account management. Do not attempt to access another family’s records, bypass access controls, share unauthorized paid access, interfere with the site, submit unlawful or harmful material, manipulate scores, or copy and redistribute protected content without permission. Do not submit sensitive child, medical, financial, or identification information in nicknames or support messages.
We may restrict access to address misuse, security incidents, or unpaid charges. Where appropriate, we will explain the issue and provide a way to contact support. Such action does not override rights that applicable law requires us to honor.
8. Content and your information
Subject to these terms and your membership, you may use the games and materials for their intended educational purpose. KidsQuest branding and original materials are protected by applicable intellectual-property rights. Third-party components and materials remain subject to their own rights and licenses.
You retain your rights in information you submit. You authorize processing needed to operate your account, provide learning features, resolve requests, and perform the purposes described in the Privacy Policy. This does not transfer ownership of child learning records to KidsQuest for unrelated commercial use.
Sharing game ideas
Parents or guardians may submit educational game ideas. Submit only material you have permission to share. Leave out children’s personal information, confidential information, and content that infringes another person’s rights.
You retain any rights you have in your submission. By submitting, you give KidsQuest permission to review, adapt, combine, and use the idea and submitted description to develop and operate learning games, without an obligation to pay compensation. Submissions are not confidential business proposals. We may already be working on similar ideas. Submission does not guarantee development, exclusivity, attribution, a release date, or an individual response.
Submissions are stored privately for authorized administrator review as described in the Privacy Policy. For questions or a request to remove your submitted record, contact hello@kidsquestgames.com.
9. Deleting profiles, accounts, and information
You can delete a child profile through Account Settings. Confirmed profile deletion and its learning-record removal cannot be undone through the site. Account deletion removes the member login and child records as described in the confirmation flow. Contact, transaction, support, and backup records may need separate handling.
Use the personal-information deletion request or contact us for broader erasure, access, or correction requests. We may verify your authority before acting and retain records that must be preserved for a necessary or lawful purpose.
10. Service changes and responsibilities
The service may be interrupted by maintenance, connectivity issues, updates, or provider failures. Save supported progress before switching profiles or devices. We cannot promise uninterrupted availability, identical content at every grade, or recovery of information you permanently delete.
To the extent permitted by applicable law, the service is provided as available, without a promise of a specific learning outcome. Nothing in these terms excludes liability, warranties, remedies, or consumer protections that cannot lawfully be excluded. These terms do not add an arbitration requirement, class-action waiver, or exclusive court jurisdiction.
11. Updates and contact
We will date revised terms and give notice of material changes where required. Contact KidsQuest at hello@kidsquestgames.com with account, billing, access, or terms questions. For postal correspondence, use the business mailing address in our Privacy Policy, or call 703-244-8598. Location-specific legal terms still require review.
Notice, consent and educational evidence
Review the notice for parents before creating a student profile. Account acknowledgments do not establish verified parental consent. Optional sharing is described in the Privacy Policy and should not be treated as anonymous simply because it uses an alias. Our Learning & evidence page explains current standards, research and award information.
Cancellation, withdrawal and consumer rights
Monthly memberships renew until canceled under the checkout terms. Review the total price, currency, billing interval, first payment, any trial conversion and taxes before authorizing payment. Use Account Settings to cancel renewal. A request for suspension is separate and does not itself cancel charges.
Depending on your location and the type of contract, distance-selling law may provide a cooling-off or withdrawal right, including a 14-day period for qualifying EU/EEA or UK contracts. Starting a game does not by itself mean you have waived a statutory right. Any legally effective request for early performance or acknowledgment of loss of a right must meet the rules applicable to the particular contract.
To notify us of withdrawal, request a refund or report faulty service, email hello@kidsquestgames.com. State your parent account email, purchase date and request; do not include payment-card details. You may use any clear statement required or permitted by applicable law. We will assess the request under applicable consumer rights; nothing here limits non-waivable remedies.
The operator is KidsQuest Games. For postal contact use the complete business mailing address; telephone 703-244-8598. Review the current plan features and account requirements before purchasing.